🚚 Shipping & Delivery Policy
At WAOSLEEP, we take exceptional care in packaging and expediting your luxury bedding orders. Every parcel is hand-inspected, enveloped in protective dust-free luxury wrapping, and dispatched through top-tier express courier networks across India.
- Dispatch Timeline: Orders are packaged and dispatched from our central fulfillment facility within 24 business hours of confirmation.
- Delivery Timeline: Delivered within 3 to 5 business days across major Indian metropolitan hubs and Tier-1/Tier-2 cities via express air couriers (BlueDart, Delhivery, Shadowfax). Remote regions may take 5 to 7 business days.
- Complimentary Delivery: We offer 100% Free Express Shipping on all prepaid and COD orders exceeding ₹1,999.
- Standard Delivery Fee: A nominal flat delivery fee of ₹150 is applicable on orders below ₹1,999.
- Cash on Delivery (COD): Fully available across 19,000+ postal pin codes nationwide with zero extra surcharge.
Real-Time Order Tracking & Courier Updates
The moment your order leaves our warehouse, a real-time tracking link with courier AWB number is automatically sent to your registered mobile phone number via SMS/WhatsApp and your email address. You can monitor the real-time movement of your parcel from our hub to your doorstep.
Tamper-Evident Packaging Guarantee
All WAOSLEEP packages are dispatched in tamper-evident security cartons or double-sealed waterproof poly-mailers. If you notice any outer physical damage or tampering at the time of delivery, please do not accept the package and notify us immediately at +91 7984398716 or support@waosleep.com.
🔄 Cancellation & 7-Day Refund Policy
We take pride in the peerless restorative comfort of our luxury bedding. However, if your purchase does not fully meet your sleep expectations, our straightforward 7-Day Return and Refund Policy has you completely covered.
- 7-Day Return Window: You may request a return within 7 calendar days from the date of package delivery.
- Pre-Dispatch Cancellation: You can cancel any order prior to warehouse dispatch for an instantaneous 100% full refund.
- Complimentary Reverse Pickup: We arrange a doorstep courier pickup at zero additional charge to you across all serviceable pin codes.
- Direct Refund to Original Payment Source: Once the returned item passes quality verification, your refund is credited directly to your original payment source (Bank Account, UPI, Credit/Debit Card) within 24 to 48 hours.
- Cash on Delivery (COD) Refunds: For orders paid via COD, we transfer the 100% refund directly to your designated Bank Account via NEFT/IMPS or UPI ID.
Return Eligibility Criteria
To qualify for a hassle-free return and full refund:
- Items must be unwashed, clean, and in original brand condition.
- Original product tags, care labels, coordinate pillow shams, and canvas storage bags must be included.
- Due to strict hygiene standards, pillows or duvets that have been visibly soiled or laundered cannot be accepted for return.
How to Initiate a Return or Cancellation
Initiating a return takes less than 2 minutes. Simply contact our concierge team with your Order Number:
- WhatsApp / Call: +91 7984398716 (Mon–Sat, 9:30 AM – 7:00 PM IST)
- Email: support@waosleep.com
Refund Processing & Bank Credit Timelines
Once our reverse logistics partner collects the package, it arrives at our inspection hub within 3–4 business days. Upon quality inspection, your refund is credited within 24 to 48 hours. The credited funds will reflect on your card or bank statement within 3 to 5 banking days depending on your issuing bank.
💵 Cash on Delivery (COD) Guidelines
To ensure ultimate convenience and peace of mind for our customers across India, WAOSLEEP proudly offers Cash on Delivery (COD) across more than 19,000 postal pin codes.
- Pay at Your Doorstep: No advance payment or card details required online. Pay only when the courier agent arrives with your shipment.
- Flexible Payment Options: You can pay in exact cash or scan the courier delivery associate’s UPI QR code (Google Pay, PhonePe, Paytm, BHIM) upon delivery.
- Zero Surcharge: WAOSLEEP does not charge any hidden fees, platform handling costs, or convenience surcharges for choosing Cash on Delivery.
- Full Return Eligibility: COD orders enjoy the exact same 7-day return guarantee with direct refund transferred to your Bank Account / UPI.
Verification & Dispatch Protocol
To prevent accidental or incorrect orders, our customer operations desk may send an automated WhatsApp or SMS verification confirmation link prior to dispatching your COD order.
Doorstep Inspection
Customers are invited to verify the external parcel seals before making payment. In compliance with courier safety protocols, parcels are handed over immediately upon receipt of cash or UPI payment confirmation.
📜 Terms & Conditions
Welcome to WAOSLEEP. These Terms and Conditions govern your access to and use of waosleep.com, our products, checkout services, and administrative portals.
1. Commercial Identity & Corporate Operations
WAOSLEEP Living Pvt. Ltd. is an Indian luxury bedding and textile design company with registered headquarters in Hazira, Surat, Gujarat, India. By accessing our platform or placing an order, you agree to be bound by these Terms and our Privacy Policy.
2. Pricing, Currencies & Applicable Taxes
All prices displayed on the storefront are in Indian National Rupees (INR ₹) and are inclusive of all applicable Goods and Services Tax (GST). We reserve the right to revise catalog pricing, limited-edition promotional weaves, and seasonal discounts at any time without prior notice.
3. Product Specifications & Sizing Standard
We take every effort to photograph and represent fabric textures, finishes, and colors accurately under true-color lighting. Dimensions for standard sizes (King: 274cm x 274cm, Queen: 228cm x 254cm, Standard Pillows: 45cm x 70cm) adhere to high-precision manufacturing tolerances (±2%).
4. Proprietary Intellectual Property
All brand trademarks, trade dress, product titles, descriptions, photography, software scripts, and graphics are the exclusive intellectual property of WAOSLEEP Living Pvt. Ltd. Unauthorized reproduction or commercial re-distribution is strictly prohibited.
5. Governing Law & Exclusive Jurisdiction
These Terms shall be interpreted and enforced in accordance with the laws of the Republic of India. Any disputes arising in connection with orders or services shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India.
🔒 Privacy Policy
Your privacy and the security of your personal data are paramount to WAOSLEEP. This Privacy Policy outlines our transparent protocols regarding the collection, handling, and protection of your personal information.
1. Essential Information We Collect
We collect only the essential personal details required to process your transaction and fulfill your delivery:
- Customer Name, Delivery Address, City, State, and PIN code.
- Contact Phone Number and Email Address for tracking notifications.
- Specific delivery notes or hospitality project specifications provided by you.
WAOSLEEP never stores, captures, or has access to your sensitive financial credentials (such as Credit/Debit card numbers, CVVs, UPI PINs, or netbanking passwords). All transactions are encrypted and processed through certified PCI-DSS Level 1 compliant payment gateways with 256-Bit SSL encryption.
2. Purpose & Use of Information
Your information is utilized solely to:
- Generate your official tax invoice and order confirmation.
- Coordinate express dispatch, doorstep delivery, and reverse pickups with our courier partners.
- Provide timely WhatsApp/SMS tracking updates and customer support responses.
3. Non-Disclosure & Zero Spam Commitment
We do not sell, license, rent, or trade your personal contact details to any external marketing agencies, advertising networks, or third parties.
💬 Customer Concierge & Grievance Redressal
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, WAOSLEEP provides a direct grievance redressal mechanism. If you have any inquiries, order concerns, or privacy requests, please reach out to our Grievance Desk:
Company: WAOSLEEP Living Pvt. Ltd.
Corporate Address: Hazira, Surat, Gujarat, India – 394270
Customer Care Hotline: +91 7984398716
Email Concierge: support@waosleep.com
Operating Hours: Monday through Saturday, 9:30 AM to 7:00 PM IST
Grievance Acknowledgement: Within 48 hours · Resolution SLA: Within 15 business days.